Drivers consistently on time for pickups, even with short notice or at odd hours (e.g., 3 AM).

Drivers are described as warm, friendly, polite, funny, and making customers feel at home.

Drivers provide interesting facts, recommendations for restaurants, and sightseeing tips.

Willing to go above and beyond, including arranging reservations and helping with luggage.

Vehicles are consistently described as clean, comfortable, and air-conditioned.