Guests consistently praised the stunning panoramic views of the bay, harbor, city, and ocean from both the rooms and the rooftop facilities.

The hotel's location was highly rated for its proximity to markets, Nampo District, Lotte Gwangbok, and good walkability to various attractions.

Many reviews highlighted the rooms as being large, modern, very clean, and comfortable, often featuring a good layout.

Despite some negative feedback, many guests experienced kind, helpful, and polite staff who contributed positively to their stay.

The rooftop cafe, bar, and observation deck were frequently mentioned as a major highlight, offering amazing views and a pleasant atmosphere.