Guests consistently praise the staff for being warm, kind, attentive, friendly, and providing top-notch, first-class service that goes above and beyond expectations.

The breakfast buffet is overwhelmingly described as amazing, delicious, outstanding, and one of the best globally, offering immense variety and high-quality food.

Rooms are frequently lauded for being spacious, beautifully decorated, spotless, comfortable, and offering stunning or picturesque views of the city or Namsan.

The hotel provides frequent complimentary shuttle buses, which guests find very helpful for easy access to the subway, city center, and duty-free mall, mitigating the uphill location.

Guests appreciate the stunning lobby, gorgeous pastry shop, bar with live music, comprehensive workout facilities, sauna, swimming pools, and a connected duty-free mall.