Guides were consistently praised for their extensive knowledge and ability to share interesting facts and stories.

The tour revealed hidden areas and secrets of Grand Central Terminal not typically seen by the public.

Guides were described as engaging, funny, and able to bring the history of Grand Central to life.

The use of earpieces ensured everyone could hear the guide clearly, even in the noisy environment.

The tour length (around 90 minutes to 2 hours) was considered perfect - informative but not too tiring.