Fairmont Empress Hotel
Stays
4.5 (4797 reviews)
Venerable chateau-style hotel built in 1908, with upscale rooms, a spa & an indoor pool.
721 Government St, Victoria, BC V8W 1W5, Canada
+1 250-384-8111
Featured in
Location
8.9
out of 10
from 2,111 guest reviews
About this hotel
Luxury Overlooking Victoria’s Inner Harbour
Historic Elegance: The Fairmont Empress Hotel offers elegantly decorated rooms with plush seating areas and picturesque windows.
Relaxation and Dining: Enjoy extensive spa treatments at Willow Stream Spa and indulge in traditional afternoon tea with a view of the harbour.
Convenient Amenities: Swim in the indoor pool, admire the Victorian architecture, and explore nearby attractions like the Royal British Columbia Museum and the Maritime Museum of BC.
Book now to experience the charm and luxury of The Fairmont Empress Hotel!
What guests say
Cleanliness
7.9
Many guests were pleased with the cleanliness, particularly of the rooms, which was often described positively.
Service
7.6
The service received high marks for politeness and friendliness, although there were a few instances of guest dissatisfaction with housekeeping and staff interactions.
Location
8.5
Location was frequently praised as ideal and convenient, being a highlight for many guests.
Room Quality
6.8
While rooms were appreciated for their comfort and size, some guests had issues with noise, outdated decor, and the lack of essential amenities.
Amenities
6.4
Guests enjoyed certain amenities, but there were comments about the dated appearance of the gym, pool, and spa areas, as well as the absence of some facilities.
Value for Money
6.5
Mixed feelings on the hotel's value were expressed; some guests felt the offerings did not justify the cost, especially with extra charges and comparisons to advertised rates.
Food and Beverage
7.7
The food and beverages were praised, particularly the breakfast and high tea service, though one guest noted a lack of variety in the lounge.
Overall Experience
7.9
Overall, guests had a favorable experience with several enthusiastic endorsements, but some reported disappointments that affected their stay.
Facilities (82)
Good to know
Hotel class
5-star
Check in
04:00 PM
Check out
11:00 AM
Pets
Not allowed