Gran Meliá Palacio de Isora Resort & Spa
Stays
4.4 (5138 reviews)
High-end waterfront hotel with upscale rooms, suites & villas, plus a spa, 5 pools & 7 restaurants.
Av. de Los Oceanos, 38686 Alcalá, Santa Cruz de Tenerife, Spain
+34 922 86 90 00
Featured in
Location
8.5
out of 10
from 2,162 guest reviews
About this hotel
Luxurious Oceanfront Escape
Infinity Pool & Direct Beach Access - Enjoy the large salt-water infinity pool with a hydromassage area and direct access to the beach and natural seawater swimming pools.
Culinary Delights & Red Level for Families - Indulge in diverse dining options from Mediterranean to Japanese, and benefit from the exclusive Red Level for Families service providing access to the Family Lounge and private breakfast area.
Wellness & Recreation Galore - Unwind at the thermal circuit in the spa, stay active with tennis and paddle courts, or relax at one of the three freshwater swimming pools, including an adults-only pool and a children's pool with a slide and miniclub.
Experience unparalleled luxury at Gran Melia Palacio de Isora Resort & Spa. Book now for a memorable stay!
What guests say
Cleanliness
8.5
Rooms and common areas were frequently described as spotless, contributing positively to guest experiences.
Service
5.8
Service received mixed reviews, with frequent mentions of understaffing and inconsistency, though some guests encountered proactive and helpful staff.
Location
6.5
Location was appreciated for its proximity to landmarks, but guest dissatisfaction was noted due to internal disparities such as division between regular and premium customers.
Room Quality
8.0
Rooms were acknowledged for their space, cleanliness, and aesthetic design, though some guests mentioned minor issues with maintenance and lighting.
Amenities
7.0
Amenities like pools and entertainment were praised; however, some guests were dissatisfied with the lack of access and pool conditions.
Value for Money
5.2
The perceived value for money was often questioned, with several guests expecting a higher standard of service given the price and hotel rating.
Food and Beverage
6.0
While some guests enjoyed the variety and quality of food, others experienced issues with the availability of restaurant reservations and food quality concerns.
Overall Experience
7.3
Although guests expressed an overall enjoyment of their stay, frequent service-related complaints and accessibility issues influenced the experience negatively.
Facilities (91)
Good to know
Hotel class
5-star
Check in
03:00 PM
Check out
11:00 AM
Pets
Not allowed