Grand Mercure Yatsugatake Resort & Spa

Mixed reactions to cleanliness, with some complaints about dated rooms and unpleasant smells, although common areas were praised.

Service received varied feedback, with issues mentioned in managing crowds and providing information.

General appreciation for the hotel's setting and surroundings, despite a lack of details in reviews.

Rooms received mixed reviews, with renovated rooms being more appreciated, while dated and smelly rooms brought down the score.

Amenities like the Onsen, playroom, and common areas were highlighted positively, but facilities often felt crowded and lacked coffee in rooms.

Feedback indicates that some guests did not feel they received good value for the money, with specific mentions of overpricing.

The breakfast buffet was well-received, yet the system for queuing and the lack of coffee in rooms were points of contention.

The general sentiment is that the hotel has potential but was let down by management, pricing, and outdated features.