Mercure Tokyu Stay Osaka Namba
Stays
4.0 (637 reviews)
Sophisticated hotel offering an exercise room, a restaurant & a game room, plus a terrace.
2-chōme-2-4 Nishishinsaibashi, Chuo Ward, Osaka, 542-0086, Japan
+81 6-6214-0109
Highlights from Reviews
• excellent location
The hotel is praised for its prime location, close to Dotonbori, Namba, shopping, dining, and public transport.
• spacious rooms
Many guests noted that the rooms were surprisingly spacious for Japanese standards, offering comfort and room to open luggage.
• helpful staff
Despite some negative experiences, many guests found the staff to be friendly, helpful, and multilingual, assisting with directions and reservations.
• in-room laundry
The presence of in-room washing machines and dryers was a highly appreciated amenity, especially for longer stays.
• clean and modern
Guests consistently described the hotel and rooms as clean, tidy, and featuring modern decor.
Location
8.8
out of 10
from 168 guest reviews
About this hotel
Convenient Location
Centrally located in Osaka, just a 3-minute walk from Dotonbori and within walking distance to various attractions including Namba Grand Kagetsu Theater.
Amenities Galore
Enjoy a stay filled with amenities such as a fitness center, complimentary wireless internet access, shopping on site, and dining at CENTRE M(サントル エム) for a satisfying meal.
Comfort and Convenience
Unwind in one of the 288 air-conditioned guestrooms equipped with modern conveniences like bidets, hair dryers, and complimentary wireless internet access. Plus, benefit from services like a 24-hour front desk, laundry facilities, and a safe deposit box.
Book your stay at Mercure Tokyu Stay Osaka Namba for a memorable experience in the heart of Osaka!
What guests say
Cleanliness
7.6
Most reviewers found the hotel clean, though there were isolated issues with dust and a moldy shower.
Service
8.5
Service received high praise for friendliness and helpfulness, with no significant complaints.
Location
9.4
The hotel's location was consistently lauded as being convenient and central, a highlight for many guests.
Room Quality
7.2
Rooms were appreciated for their amenities and design, but there were frequent comments about inadequate lighting and size concerns.
Amenities
7.9
Amenities like the washing machine were praised, but some guests desired more fitness equipment and better pillows.
Value for Money
8.0
Several guests felt the hotel offered great value for its location, though the sentiment was not unanimous.
Food and Beverage
7.4
The breakfast buffet was mostly well-received with some critique about the lack of variety, especially western food options.
Overall Experience
8.3
Guests generally had a positive overall experience with multiple exceptional ratings, despite some minor issues.
Facilities (26)
Good to know
Hotel class
4-star
Check in
02:00 PM
Check out
11:00 AM
Pets
Not allowed