Sofitel London St James
Stays
4.7 (2488 reviews)
Chic, posh lodging offering a grand brasserie, a bar and a lounge serving afternoon tea.
6 Waterloo Pl, London SW1Y 4AN, UK
+44 20 7747 2200
Highlights from Reviews
• exceptional staff service
Numerous reviews highlight the staff's friendliness, attentiveness, professionalism, and willingness to go above and beyond, making stays memorable.
• prime central location
The hotel is ideally situated for exploring London's key attractions, theaters, restaurants, and shopping, with many landmarks within walking distance.
• luxurious comfortable rooms
Guests praise the spacious, elegantly designed, clean, and quiet rooms, often describing them as luxurious and comfortable, ensuring a peaceful stay.
• outstanding culinary experience
The breakfast buffet, Michelin-starred restaurant, themed afternoon teas, and bar cocktails receive high praise for quality and unique offerings.
• impeccable cleanliness
Housekeeping is consistently lauded for maintaining spotless rooms and the entire hotel, with attention to detail including turndown service.
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9.6
out of 10
from 1,568 guest reviews
About this hotel
Luxurious 5-Star Neoclassical Hotel in London's West End
Luxurious Spa and Michelin Star Dining
Indulge in a luxurious experience at the on-site spa and savor exquisite culinary delights at the Michelin Star restaurant, Wild Honey St James.
Elegantly Redesigned Rooms with Modern Amenities
Experience the blend of bold British design and French elegance in the spacious rooms, each equipped with complimentary WiFi, Sofitel MyBed, and stunning views of London.
Historic Charm with Modern Features
Immerse yourself in the historic charm of the beautifully preserved Neoclassical building while enjoying modern amenities like the newly redesigned St James Bar and innovative spa treatments.
Experience luxury and sophistication at Sofitel London St James - Book your stay now!
What guests say
Cleanliness
8.5
Cleanliness was often highlighted positively with guests satisfied with their clean rooms.
Service
6.5
Service received mixed reviews, with some praising the friendly staff, but others had negative experiences with the F&B team and perceived a lack of attention.
Location
9.2
Guests consistently praised the hotel for its prime location and proximity to attractions.
Room Quality
7.5
Room quality was generally appreciated, though a few guests had issues, affecting the overall sentiment.
Amenities
7.0
Amenities were well-regarded, particularly the breakfast, but some guests noted missing services such as spa.
Value for Money
6.2
Opinions on value were divided. Some guests felt prices were high for the quality or service received.
Food and Beverage
7.0
The breakfast and dining experiences were enjoyed by some, but inconsistencies in staff service brought down the rating.
Overall Experience
8.3
Despite some service issues, most guests had a positive overall experience and praised the hotel highly.
Facilities (69)
Good to know
Hotel class
5-star
Check in
03:00 PM
Check out
11:00 AM
Pets
Not allowed