Many reviewers praised the staff for being friendly, helpful, and attentive to their needs, often going above and beyond to ensure a pleasant stay.

Guests consistently complimented the hotel's cleanliness, noting that the rooms and common areas were well-maintained and tidy.

The hotel's location is convenient for accessing Union Square, public transportation, restaurants, and theaters.

Several guests described the rooms as spacious and well-appointed, often with comfortable beds and nice views.

The hotel's historic charm and renovated features, such as the Redwood Room bar, were appreciated by guests.